Before using this site please read these conditions carefully. By using Affinity Events Ltd you signify your agreement to be bound by these terms and conditions. Because these terms and conditions may change from time to time, and in relation to different services provided by us, you should check them before using any service we offer both now and in the future.
1. The Contract Between Us
We cannot accept any order until we have received payment of the whole of the price for the goods or services included. Once payment has been received by us we will endeavour to dispatch your order as quickly as possible, unless we have agreed with you in writing a specific delivery date. We will send an email to the address you have provided to us once your order has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods or services that you order are as set out in our website, errors and omissions excepted. In the rare event that a price or description of a product or service listed on our site is incorrect, we will either contact you for instructions before taking payment or fulfilling the order, or, at our discretion, honour the price as published should it be lower than the correct price. Should we be unable to honour the incorrect price, we will notify you, and you will have the right to cancel.
3. Cancellation, Returns, Exchanges and Refunds
3.1 You may cancel any item you order from us by notifying us in writing at our contact address below up to the end of the seventh working day from the date you receive the goods.
If you cancel before we have dispatched the goods we will cancel the delivery and will refund your money in full by the same method of payment used by you. We will do this as soon as possible and no later than 30 days after receiving your cancellation.
If you cancel after you receive the goods you must inform us before the end of the seventh working day from the date you receive them, and you must return the goods in their original cases or packaging. However you cannot cancel an order for an audio or video recording if it arrives individually sealed and you break the seal, nor an order for an item specially produced for you – this includes most recordings of talks from conferences and events. When we receive the goods we will will refund your money in full, including our delivery charges, as soon as possible, and within 30 days, provided that we receive them in good condition. You will be responsible for returning the goods and paying the return postage/carriage costs, and if you do not do so we will deduct any costs we have to pay from our refund to you.
3.2 You may return an item to us if it is faulty or if we have supplied the wrong item.
In this event, you must return the item in its original packaging as soon as possible and we will usually exchange it for another one of the ordered item. If a replacement is not available, we will offer you an equivalent of the same value or refund your money in full at your choice, and we will do this as soon as possible and within 30 days of receiving your instructions.
It is your responsibility to arrange for the return to us of the faulty or wrongly-supplied item, a FREEPOST address can be requested from us.
If the item is faulty you should include an explanation of the fault. We reserve the right to reject a return if, in our opinion, any fault or damage is as a result of misuse or negligence by you.
3.3 Whenever you return an item to us, you are responsible for making the arrangements. You should ensure that it is properly parcelled so that it arrives in the same condition as when you received it, and you must include your name and address and (if possible) our packing reference or packing note. We reserve the right to reject a returned item which has been damaged in transit, or charge you the cost of replacing any damaged parts, if we feel that you have not taken reasonable care in packaging it for transit.
4. Cancellation by Us
We reserve the right to cancel the contract between us if:
4.1.We have insufficient stock to deliver the goods or capacity to provide the services you have ordered;
4.1.We are unable to deliver to your area; or
4.1.One or more of the goods or services you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, and, we are either unable to contact you, or having contacted you, you do not wish to purchase the item at the correct price.
4.2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
5.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2. Delivery will be made as soon as possible after your order is accepted and in any event within 28 days of your order. Please note that certain audio-teaching packs and individual recorded talks are copied on demand, and may take longer to be dispatched.
5.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 Should an item be lost in transit, we will provide a replacement, provided you notify us within 6 weeks of placing your order. It is your responsibility to ensure that any items you are returning reach us within 30 days of our any returns request that we accept.
6.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem with 30 days of the delivery of the goods in question.
6.2. If the services we provide are not what you ordered we shall have no liability to you unless you notify us in writing at our contact address of the problem with 30 days of the delivery of the goods in question.
6.3. If you do not receive the goods or services ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 6 weeks of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
6.3.1. to make good any shortage or non-delivery;
6.3.2. to correct any typographical errors or minor mistakes caused by us in any material displayed on our website on your behalf;
6.3.3. to replace or repair any goods that are damaged or defective.
6.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question under clause 6.3 above.
6.5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, imports or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export of the goods you purchase.
6.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our registered address (Laverick Hall, Halton, Lancashire, LA2 6PH) and all notices from us to you will be displayed on our website from time to time.
8. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts have jurisdiction to resolve any disputes between us.
13. Entire Agreement
Affinity Events Ltd
PO Box 117
Tel: 01291 606020
Fax: 01291 606030